Stubbornness or Patience?

This is a very long story. I will try to make it short without leaving out pertinent information.

I ordered Dish Network on August 21st. The first day that they can install it is on Saturday August 26th. I get a call on August 23 asking if they can install it that day. Yes you can but I have to leave to go to work at 5:00.

The tech comes out and does his best to install the stuff in the time allotted. That's okay, you can come out on Saturday, the day I originally scheduled the appointment and finish.

Saturday comes and it's 3:00pm. No Tech, no call, no nothing. I call Dish Network to find out what's going on. They say that I don't have an appointment. I'm not happy, but I make another appointment for the next Saturday--Today

So now it's Saturday and I call to make sure that the appointment still stands. It does.

The Tech arrives around 3:00pm takes a look around and, after getting on top of the roof to take a look at the dish and the next think I know, he's packing up. He's not able to complete the install because it was a different company that was here last week and he can't take on the responsibility of finishing something that another company started.

He advised me to call Dish, get them on the case of getting my install completed and to get the phone number of the original install company and call them and tell them to get here ASAP and make sure a Field Supervisor comes to complete the job.

I do what he says--Call Dish Network and tell them what's going on. They were great about it and gave me the number of the company.

I called the company fully expecting that there would be a message saying that they were closed. No, they are open from 8 to 7 seven days a week. Yay! I might be able to take care of this! But no, I was on hold for, literally, 50 minutes. After the first half-hour I called on my cell phone, too. So I was on hold for a total of 100 minutes---Stubborn or Patient?

To finish off the story--at least as far as it goes today--I called Dish and asked them to try the company and make me another appt. to get them out here to complete the job. So I have another appointment for next week and 2 free months of service---once I get the service.